This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

$7,550
You may be eligible for flexible payment plans. Contact us today.

The course can be completed in 12 months.

This course may be offered in a variety of formats:

• Face-to-face: Training sessions are led by highly experienced trainers with extensive qualifications. Through this form of instruction, learners will be able to complete the programme while receiving direct help and guidance from their instructor.
• Online: Regular scheduled training sessions will be conducted by trainers through Zoom in this learning mode, which is similar to face-to-face instruction but on an online platform and allows for flexibility in the students' learning.
• Blended: Due to the hybrid nature of this mode, students will have more flexibility to conduct the course at their own pace. Learners will be required to attend online sessions and face-to-face workshops to conduct training and assessment.

There are no entry requirements for the qualification, however, you must have:

• USI (Unique Student Identifier) number
• A valid and current email address
• A completed LLN assessment (Language, Literacy & Numeracy test)
• Have access to a reliable PC, laptop or tablet computer
• Access to a reliable internet connection and word processing software such as Microsoft Office suite

• Bar Supervisor Or Team Leader
• Concierge
• Duty Manager
• Food And Beverage Supervisor Or Team Leader
• Front Office Supervisor Or Team Leader
• Housekeeping Supervisor Or Team Leader
• Gaming Supervisor Or Team Leader
• Shift Manager

To gain a full qualification in, a total of 21 units must be completed comprising 9 core and 12 elective units.

Core Units

• SITHIND008 Work effectively in hospitality service
• SITXCCS015 Enhance customer service experiences
• SITXCOM010 Manage conflict
• SITXFIN009 Manage finances within a budget
• SITXHRM007 Coach others in job skills
• SITXHRM008 Roster staff
• SITXHRM009 Lead and manage people
• SITXMGT004 Monitor work operations
• SITXWHS007 Implement and monitor work health and safety practices

Elective Units 

• SITXFSA005   Use hygienic practices for food safety
• SITXFSA006   Participate in safe food handling practices
• SITHACS016  Provide accommodation reception services
• SITXCCS019   Prepare quotations
• SITXCCS013   Provide club reception services
• SITXCRI003    Respond to a customer in crisis
• SITEEVT020    Source and use information on the events industry
• SITHFAB036   Provide advice on food
• SITHIND006   Source and use information on the hospitality industry
• BSBSUS411     Implement and monitor environmentally sustainable work practices
• SITXWHS006  Identify hazards, assess and control safety risks

Students that successfully complete all 21 units of competency as stated in the Course Structure will be issued with SIT40422 Certificate IV in Hospitality.

Students who successfully complete some units of competency will be issued with a Statement of Attainment for the nationally accredited unit(s) in which they have been deemed competent.

This qualification is recognised nationally under the Australian Qualifications Framework.

Students will be provided with a range of support services throughout their study including:

• LLN & trainer support,
• Webinars
• Learning management system
• Assessment support
• Resources
• Online help
• Student forums