This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

$5,250
You may be eligible for flexible payment plans. Contact us today.

The course can be completed in 6-12 months.

This course may be offered in a variety of formats:

• Face-to-face: Training sessions are led by highly experienced trainers with extensive qualifications. Through this form of instruction, learners will be able to complete the programme while receiving direct help and guidance from their instructor.
• Online: Regular scheduled training sessions will be conducted by trainers through Zoom in this learning mode, which is similar to face-to-face instruction but on an online platform and allows for flexibility in the students' learning.
• Blended: Due to the hybrid nature of this mode, students will have more flexibility to conduct the course at their own pace. Learners will be required to attend online sessions and face-to-face workshops to conduct training and assessment.

You may be eligible for credit if you have relevant prior experience/qualifications.

There are no entry requirements for the qualification, however, you must have:

• USI (Unique Student Identifier) number
• A valid and current email address
• A completed LLN assessment (Language, Literacy & Numeracy test)
• Have access to a reliable PC, laptop or tablet computer
• Access to a reliable internet connection and word processing software such as Microsoft Office suite

• Office Administrator
• Receptionist
• Information Desk Operator
• Medical Administrator
• Clerical Worker
• Records And Information Administrator

To gain a full qualification in, a total of 13 units must be completed comprising 6 core and 7 elective units.

Core Units

• BSBCRT311 Apply critical thinking skills in a team environment
• BSBPEF201 Support personal wellbeing in the workplace
• BSBSUS211 Participate in sustainable work practices
• BSBTWK301 Use Inclusive work practices
• BSBWHS311 Assist with maintaining workplace safety
• BSBXCM301 Engages in workplace communication

Elective Units

• BSBTEC201 Use business software applications
• BSBTEC202 Use digital technologies to communicate in a work environment
• BSBTEC301 Design and produce business documents
• BSBTEC303 Create electronic presentations
• BSBPEF301 Organise personal work priorities
• BSBXTW301 Work in a team
• BSBOPS303 Organise schedules

Students who successfully complete all 13 units of competency will be issued with BSB30120 Certificate III in Business. Students who successfully complete some units of competency will be issued with a Statement of Attainment for the unit(s) in which they have been deemed competent. Successful completion of this course may gain you recognition towards Certificate IV in Business

Students will be provided with a range of support services throughout their study including:

• LLN & trainer support,
• Webinars
• Learning management system
• Assessment support
• Resources
• Online help
• Student forums