SITHGAM022 Provide responsible gambling services

This nationally recognised unit of competency delivers the skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of – or are already experiencing – harm from gambling.

{ The terms used when referring to this course vary across state and territory, and include Responsible Conduct of Gambling (RCG), Responsible Gambling Services (RGS), Responsible Service of Gaming, or Responsible Service of Gambling (RSG). }

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines or “pokies”, table games, Keno and lotteries).

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sports. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers, and frontline gambling personnel.

This course is essential for satisfying state and territory legislative requirements for providing responsible gambling services. Some jurisdictions have additional training requirements for those wishing to work in that state or territory; please see your local regulatory body’s website for relevant information.