This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

$10,500
You may be eligible for flexible payment plans. Contact us today.

The course can be completed in 12 months but expected enrolment is 2 years.

This course may be offered in a variety of formats:

• Face-to-face: Training sessions are led by highly experienced trainers with extensive qualifications. Through this form of instruction, learners will be able to complete the programme while receiving direct help and guidance from their instructor.
• Online: Regular scheduled training sessions will be conducted by trainers through Zoom in this learning mode, which is similar to face-to-face instruction but on an online platform and allows for flexibility in the students' learning.
• Blended: Due to the hybrid nature of this mode, students will have more flexibility to conduct the course at their own pace. Learners will be required to attend online sessions and face-to-face workshops to conduct training and assessment.

You may be eligible for credit if you have relevant prior experience/qualifications.

There are no entry requirements for the qualification, however, you must have:

• USI (Unique Student Identifier) number
• A valid and current email address
• A completed LLN assessment (Language, Literacy & Numeracy test)
• Have access to a reliable PC, laptop or tablet computer
• Access to a reliable internet connection and word processing software such as Microsoft Office suite

• Banquet Or Function Manager
• Bar, Café Manager, And Club Manager
• Executive Housekeeper
• Front Office Manager
• Gaming Manager
• Kitchen Manager
• Motel/Hotel/Resort Manager
• Restaurant Manager
• Unit Manager Catering Operations

To gain a full qualification in, a total of 28 units must be completed comprising 11 core and 17 elective units.

Core Units

• SITXCCS015 Enhance customer service experiences
• SITXCCS016 Develop and manage quality customer service practices
• SITXCOM010 Manage conflict
• SITXFIN009 Manage finances within a budget
• SITXFIN010 Prepare and monitor budgets
• SITXGLC002 Identify and manage legal risks and comply with law
• SITXHRM008 Roster staff
• SITXHRM009 Lead and manage people
• SITXMGT004 Monitor work operations
• SITXMGT005 Establish and conduct business relationships
• SITXWHS007 Implement and monitor work health and safety practices

Elective Units

• SITXFSA005 Use hygienic practices for food safety
• SITHIND008 Work effectively in hospitality service
• SITXCRI003 Respond to a customer in crisis
• SITHIND006 Source and use information on the hospitality industry
• SITXHRM010 Recruit, select and induct staff
• SITXHRM012 Monitor staff performance
• SITXFSA006 Participate in safe food handling practices
• SITHIND005 Use hygienic practices for hospitality service
• SITHIND008 Work effectively in hospitality service
• BSBTEC301 Design and produce business documents
• BSBTEC402 Design and produce complex spreadsheets
• SITXINV007 Purchase goods
• SITXINV008 Control stock
• SITXCOM009 Address protocol requirements
• BSBTWK503 Manage meetings
• BSBOPS502 Manage business operational plans
• SITXWHS006 Identify hazards, assess and control safety risks

Students who successfully complete all 28 units of competency will be issued with SIT50422 Diploma of Hospitality Management. Students who successfully complete some units of competency will be issued with a Statement of Attainment for the unit(s) in which they have been deemed competent. Successful completion of this course may gain you recognition towards an Advanced Diploma and/or Degree in Hospitality.

Students will be provided with a range of support services throughout their study including:

• LLN & trainer support,
• Webinars
• Learning management system
• Assessment support
• Resources
• Online help
• Student forums