BSB30120
Certificate III in Business (Customer Engagement)
Course Overview
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
MODES OF DELIVERY
This course may be offered in a variety of formats:
ENTRY REQUIREMENTS
There are no entry requirements for the qualification, however, you must have:
- USI (Unique Student Identifier) number
- A valid and current email address
- A completed LLN assessment (Language, Literacy & Numeracy test)
- Have access to a reliable PC, laptop or tablet computer
- Access to a reliable internet connection and word processing software such as Microsoft Office suite
Career Opportunities
- General Clerk
- Customer Service Representative
- Information Services Officer
- Information Officer
- Call Centre Operator
- Client Contact Officer
UNITS OF COMPETENCY
To gain a full qualification in, a total of 13 units must be completed comprising 6 core and 7 elective units.
COMPLETION / CERTIFICATION
Students who successfully complete all 13 units of competency will be issued with BSB30120 Certificate III in Business (Customer Engagement). Students who successfully complete some units of competency will be issued with a Statement of Attainment for the unit(s) in which they have been deemed competent. Successful completion of this course may gain you recognition towards Certificate IV in Business.