Student support

Brighten Institute Australia's Student Support team

Student Support and Wellbeing provides information, advice and welfare support for all registered students in relation to disability, mental health, counselling, global opportunities and international student welfare, in addition to managing events and general student enquiries.

Brighten Institute Australia’s support services can be reached at any time during business hours. For all queries or for information on additional services, please contact us using one of the following methods:

  • Address: Level 5, 12 O’Connell Street, Sydney NSW
  • Service hours / days: From 9.00 am – 5.30 pm (AEST) / Mondays to Fridays (except public holidays)
  • Email: support@brighten.edu.au
  • Phone: +61 2 9223 1868
Our objectives
Development, communications and projects team
Responsibilities
• Manage the face-to-face point of contact for student-related enquiries from new and current BIA students, academics and departments, and the wider BIA’s community

• Deliver applicant enquiries management project and related systems

• BIA online information and resources

• Promote awareness of BIA support and compliance

• Nurture partnerships with external organisations

• Deliver continuous improvement projects

• Lead enhanced coordination of student orientations and induction across BIA

• Organise commencement of the training session events and resources for incoming students

• Respond to crisis situations

General enquiries
Anyone across Brighten Institute Australia’s community (student, staff and clients). We are there as your first point of contact for advice on a wide range of general enquiries.

• On campus service: You will be asked to present an official form of photo ID (ie, passport or driver's license) when collecting documents or accessing services.

• Over the phone: You will be asked a number of questions related to your enrolment with BIA with the purpose to verify the correct identity and in keeping with Privacy of personal confidential information of all BIA’s students’ information.

Contact us