Management & Supervision

Management & Supervision Short Courses

Conflict Resolution

At the end of the workshop, you will have learnt how to:

  • Gain skills to recognise conflict and how best to deal with conflict resolution
  • Understand the various phases of the conflict resolution process
  • Identify with the main styles of conflict resolution
  • Develop basic communication tools
  • Develop stress management techniques

 

 


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Human Resource Management

At the end of the workshop, you will have learnt how to:

  • Effectively understand Human Resource Management
  • Effectively recruit, interview and the importance of employee retention
  • Induct new employees
  • Inform new employees about WHS procedures
  • Give timely feedback to employees
  • Take appropriate action to discipline or terminate an employee

 


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The Art of Supervising Others

At the end of the workshop, you will have learnt how to:

  • Develop techniques for effective supervision of others
  • Establish the expectations of your staff
  • Develop achievable goals for you and your staff
  • Effectively delegate like it is an art form
  • Give effective feedback to your staff
  • Use effective time management techniques
  • Work with conflict resolution
  • Analyse and deal with different situations
  • Support the new supervisor

 

 

 

 


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Workplace Diversity

At the end of the workshop, you will have learnt how to:

  • Work in a diverse workplace
  • Recognise differences between stereotyping and biases
  • Understand barriers and encourage diversity for yourself and your staff
  • Effectively listen and effective questioning techniques
  • Interpret body language
  • Encourage diversity in the workplace and prevent discrimination
  • Deal with individual complaints
  • Understand the role of the line manager when dealing with a discrimination complaint
  • Follow processes and procedures when receiving and responding to complaints
  • Deal with a discriminatory employe

 


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