BSB30115 - Certificate III in Business


This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Entry Requirements

All students are required to complete an LLN assessment at enrolment.

Study Pathways

After successfully achieving BSB30115 Certificate III in Business, eligible students may develop through the Business/Administration pathway to:

  • BSB40215 Certificate IV in Business

Assessment Methods

Assessment methods may include written/oral questions, practical assessment, project work, and observation/discussion.

Mods of Delivery

  • Face to Face
  • Online and Blended


Online Learning: 1200 hours
Blended Learning: 52 weeks

Career Opportunities

Graduates at this level will have theoretical and practical knowledge for work as:

  • customer service advisor
  • data entry operator
  • general clerk
  • payroll officer
  • typist
  • work processing operator

Course Structure

Total 12 Units: 1 Core* & 11 Electives
BSBWHS302* Apply knowledge of WHS legislation in the workplace
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFLM303 Contribute to effective workplace relationships
BSBFLM311 Support a workplace learning environment
BSBFLM312 Contribute to team effectiveness
BSBINM301 Organise workplace information
BSBPRO301 Recommend products and services
BSBPUR301 Purchase goods and services
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWOR301 Organise personal work priorities and the development

Exit Point/Award

Students that successfully complete all 12 units of competency as stated in the Course Structure will be issued with BSB30115 Certificate III in Business. Students who successfully complete some units of competency will be issued with a Statement of Attainment for the nationally accredited unit(s) in which they have been deemed competent.

This qualification is recognised nationally under the Australian Qualifications Framework.