BSB20115 Certificate II in Business


This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Entry Requirements

  • There are no formal entry requirements for this qualification.
  • However, all students will be required to complete LLN Assessment¬†upon enrolment to demonstrate a sound ability to read, write and understand the English language and use everyday mathematical problem solving strategies.
  • Access to internet connection, valid email address and sound working computer.

Study Pathways

After successfully achieving BSB20115 Certificate II in Business, eligible students may develop through the Business/Administration pathway to:

  • BSB30115 Certificate III in Business, to
  • BSB40215 Certificate IV in Business

Assessment Methods

Assessment methods may include written/oral questions, practical assessment, project work, and observational/discussion.


Online Learning: 600 hours
Blended Learning: 26 weeks

Career Opportunities

Graduates at this level will have knowledge and skills for work in a defined context as:

  • administration assistant
  • clerical worker
  • data entry operator
  • information desk clerk
  • office junior
  • receptionist

Course Structure

Total 12 Units: 1 Core* & 11 Electives
BSBWHS201* Contribute to health and safety of self and others
BSBCUS201 Deliver a service to customers
BSBIND201 Work effectively in a business environment
BSBCMM201 Communicate in the workplace
BSBDIV301 Work effectively with diversity
BSBITU306 Design and produce business documents
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
BSBINM202 handle mail
BSBINM201 Process and maintain workplace information

Tuition Fees and Locations

  • Fee For Service:
    1. Online: $2,500.00
    2. Blended: $5,000.00
  • RPL Pathways: $500 per unit
  • Smart and Skilled TPG
  • Locations: Blended Learning (Combination of Online and Distance) are delivered via video conferencing and printed learning resources.

Exit Point/Award

Students that successfully complete all 12 units of competency as stated in the Course Structure will be issued with BSB20115 Certificate II in Business. Students who successfully complete some units of competency will be issued with a Statement of Attainment for the nationally accredited unit(s) in which they have been deemed competent.

This qualification is recognised nationally under the Australian Qualifications Framework.