Enrolment

Enrolment

Before commencing your application, please ensure that you have documents required to prove your identity. The complete list of these documents can be found here. Additionally, you will be required to provide a unique email address so that you are able to receive correspondence from Brighten Careers Institute regarding your application.
In order to ensure that you complete your application in a quick and timely manner, please follow the steps below.

Conditions of Enrolment

  • Prospective applicants seeking to enrol with Brighten Institute Australia are required to submit acceptable evidence to demonstrate that they meet published entry criteria where required for their chosen course
  • Incomplete applications will result in delays in the admission process.
  • Successful applicants will receive an Acceptance Agreement with course details, conditions of study, payment of tuition and other fees

Unsuccessful applicants will receive formal notification that their application has been unsuccessful including the reason(s)

Deferral of commencement must be requested in writing prior to the start date of the course (unless exceptional or compassionate grounds apply).

  • Deferral of studies can only be granted for the following:
    • Illness or misadventure
    • Bereavement
    • Important family matters
    • Delays in providing documentation
    • Certification or other form of written evidence must be provided with the deferral request

In cases where the student experiences a short delay but commences within the first week, the student will undergo registration and a brief orientation to ensure that they understand the requirements and standards expected of students.

Brighten Institute Australia collects personal information from students for the purpose of training and assessment only. Brighten Institute Australia is required to report personal information to relevant Government Authorities without the express permission of the student. In all other cases, the requirements of the Privacy Act 1988 are adhered to. Please refer to Privacy Notice and Student Declaration below.

Students are required to provide Brighten Institute Australia with their current address at all times.  When a student changes any contact details, students must complete the change of contact details form as soon as practicable.

Brighten Institute Australia students are not permitted to commence training and assessment until they have provided Brighten Institute Australia with their Unique Student Identifier. In cases where there the student experiences difficulty obtaining a student identifier, Brighten Institute Australia will allow training and assessment to commence and follow the procedure for ascertaining a correct student identifier from The Registrar.

Students must abide by Brighten Institute Australia code of conduct at all times; this includes conduct on premises for blended learning students and online learning communication protocols for online only students.  Brighten Institute Australia reserves the right to discipline or terminate students whose conduct is unsatisfactory.  No refund of tuition fees will be made in the case of termination from BIA.  Students will have the right to access complaints handling and appeals procedures if they disagree with any decision made against them.

Brighten Institute Australia is closed for all New South Wales public holidays. Compensation will not be made for blended learning classes not offered on public and special holidays. Online students that require IT support need to contact Brighten Institute Australia the next working day.

  • Brighten Institute Australia charges the following fees:
    • Enrolment Fee (non-refundable)
    • Tuition fees
    • Materials fees
    • Recognition of Prior Learning
    • Course Extensions (online BIA platform)
    • Replacement Certificates/Transcripts
    • Withdrawal fee
    • Reassessment Fee
    • Administration Fee

Fee information is made publicly available in the “Brighten Institute Australia Course Fees and Charges” uploaded onto the BIA website and BIA reception desk

Brighten Institute Australia reserves the right to vary its fees without notice and timetables for blended learning students may be subject to change.

  • Students are not required to make any payment until they have accepted the offer to study in the Acceptance Agreement
  • To accept an offer to study, students must sign the Acceptance Agreement and return to Brighten Institute Australia
  • On acceptance, Brighten Institute Australia will issue an invoice for the first payment as listed in the ‘Course Fees Breakdown’ in the signed Acceptance Agreement
  • Students must pay the first instalment within 7 days to secure their place to study
  • The remaining tuition fee instalments must be paid by the due date as listed in the ‘Course Fees Breakdown’ Acceptance Agreement
  • Students will receive an invoice 3 weeks prior to the due date and must pay instalments within 14 days of receiving the invoice
  • Students who do not pay fee instalments by the due date will be classified as ‘non-financial’ and required to pay the published administration fee as well as overdue instalment fees
  • Non-financial online students will not have access to online learning resources until overdue fee instalment fee and administration fee has been paid
  • Non-financial blended learning students will not have access to online learning resources and will not be included on the class list until overdue instalment fee and administration fee has been paid
  • Students must maintain personal copies of receipts to evidence tuition and other fees paid
  • Payment may be made by EFTPOS, cash, Direct Bank Transfer, credit card or direct debit
  • A transaction fee of $0.55 + 1.65% per transaction will apply

Payments can be made by direct deposit or internet transfer – including student number as per details in the chart below:

 

Account Name:                 Brighten Institute Australia Pty Ltd

Account Number:                 251476

Branch Number (BSB):          032-024

Bank Name:                             Westpac Banking Corporation

Branch:                                     60 Martin Place, Sydney NSW 2000, Australia

 

Refund and Cancellation Policy: All refund and cancellation requests must be submitted using Brighten Institute Australia Refund Request Form as per Brighten Institute Australia Course Fees, Charges and Refund Policy

  • Student Default applies where the course starts on the agreed start date but the student does not start on the agreed start date and/or has not previously withdrawn or formally deferred the course start date.
  • Formal notification of cancellation received 14 days or more prior to course start date, the student will receive a refund for tuition fees paid less the published cancellation fee.
  • Formal notification of cancellation received 13 days or less prior to course start date, the student will receive xx% refund for the tuition fees paid less the cancellation fee
  • No refund of tuition fees applies if the student cancels on or after course start date
  • If a student defers their course start date, then submits formal notification of cancellation, the original course start date will be used to determine the conditions for student refund.
  • Brighten Institute Australia will make a refund within 2 weeks of receiving a valid, approved written claim by the student in accordance with the Cancellation and Refund Conditions.
  • The enrolment fee is not refundable under any circumstances
  • All refund considerations will be strictly limited to the monies Brighten Institute Australia has received and will not include bank charges
  • Brighten Institute Australia will make the refund available to the student directly where they are 18 years or older
  • Brighten Institute Australia will make the refund available to the student directly where they under 18 years only with the authority and consent of the parent(s)/legal guardian(s) or the designated parent(s)/guardian(s) bank account.
  • Course and other fees are not transferable to another student or institution.
  • No refund will be made where Brighten Institute Australia cancels, suspends or terminates a student’s enrolment
  • All applications for refund must be made by the student in writing using the Refund Request Form and submitted to admissions.
  • Refunds in situations of Provider Default are covered by the provisions of the Tuition Protection Service (TPS) that include but may not be limited to the following:
    • Brighten Institute Australia does not offer a course on the advertised start date or
    • terminates a course after the course start date or before the course completion date or
    • does not provide a course as advertised due to sanctions by any authority or
    • does not provide a course in full
  • In such a case Brighten Institute Australia will pay the student a refund which equals the amount of the total tuition fees paid for the remainder of the course not completed at the time of default if an alternative placement with another provider cannot be found to the student’s satisfaction.
  • Such refunds will be made within 2 weeks following the provider default date.

Students are entitled to have a personal representative present at any stage during the complaints handling process. If the student’s problem cannot be resolved by Brighten Institute Australia, students can seek external assistance after the internal appeals process has been completed.

External options available to students include

This agreement, and the right to make complaints and seek appeals on decisions and actions under various processes, does not affect the rights of the student to take action under Australian Consumer Law if the Australian Consumer Law applies.

  • In the unlikely event Brighten Institute Australia ceases to operate as a Registered Training Organisation, students will be assisted to transfer to another Registered Training Organisation that offers the same qualification.
  • In the event that Brighten Institute Australia is not able to provide agreed services that results in early termination of the agreement, students will be refunded the appropriate amount of fees paid upon agreement of training and assessment services provided. Brighten Institute Australia will notify students of any changes to the agreed services as soon as possible or within 14 days.

 

Brighten Institute Australia reserves the right to terminate students for any serious breaches including but not limited to:

  • academic misconduct
  • non-academic misconduct

Entry Requirements

To be considered, you need to complete:
• Year 12 or equivalent and must be 18 years of age
• Language, Literacy and Numeracy (LLN) will be tested at enrolment

This course is suitable for domestic students with:
• Australian Citizenship
• Australian Permanent Residency (PR)
• New Zealand Citizenship

Enrolment Methods

Once you have selected a course and are ready to proceed, simply follow the instructions of one of the following options to commence your enrolment.
For additional support or advice regarding enrolment, please click here to contact us.

Please contact or visit us during our business hours.

Please bring the following documents to the appointment:
• Unique Student Identifier (USI) or application for USI. If you don’t have a USI our staff will be happy to assist you in applying online or refer to USI section.
• Photographic Valid Proof of Identification (Current driver’s licence, passport ect.)
• Completion of Year 12 or equivalent
• Resume/Transrcipts required if seeking RPL
• Certificates and/or Statement of Attainment

At the appointment, our staff will issue you with our Student Booklet. This will outline the following information:
• Course information and modules to be completed
• Training plan
• Student Services

If your application is successful, a Letter of Offer will be sent to you.

This will indicate:
• The course you have been offered
• The fees applicable
• The course commencement date
• An enclosed written agreement

Please arrange your time to attend for the Enrolment and Orientation session to commence your course once you received this letter.

Please visit ‘APPLY’ menu and fill out the online application form.

If your application is successful, you will be sent an e-mail with a Letter of Offer.

The Letter of Offer will include a link and a password to our enrolment portal. Using the link and password to access the enrolment portal complete the necessary details.

To finalise the enrolment process, you must have your eligibility documents verified as following:
• Proof of Australian Citizenship, residency or visa status (birth certificate, passport or citizenship status)
• Proof of age (birth certificate/extract, driver’s licence, passport or appropriate student card)
• Current Health Care Concession card (if applicable)
• Evidence of asylum seeker status or temporary protection visa (TPV, if applicable)
• Your Unique Student Identifier (USI)

 

Enrol by E-mail:

Please visit ‘APPLY’ menu and download an application form (Full Qualification and/or Short Course).
•  Complete form and include any documents required.
• Please email to: contact@brighten.edu.au

Enrol by mail:

Please visit ‘APPLY’ menu and download an application form (Full Qualification and/or Short Course).
• Complete the form and include any documents required.
• Complete form and include any documents required.
• Post to:
• Brighten Institute Australia
• Level 5, 12 O’Connell Street
• SYDNEY NSW 2000

Enrol by fax:

Please visit ‘APPLY’ menu and download an application form (Full Qualification and/or Short Course).
• Complete form and include any documents required.
• Fax to: 61 2 9223 7365